Frequently Asked Questions

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Yes, to save a date with us we require a signed agreement and a deposit of 50% of the event price. The deposit is due upon signing the agreement. The remaining balance must be paid prior to the day of the event. If the remaining balance is not paid by the date specified in the agreement, your event will be canceled and your deposit will NOT be refunded.  NO EXCEPTIONS

Cancel an Event

When we schedule an event, that time is set aside to focus on your event along with additional time to prepare. This allows us to come to the event ready and to utilize our time as efficiently as possible. We understand emergencies happen and cancellation may be required. If you do need to cancel, please contact us as soon as possible.  Cancellations will be refunded at 50% of the total event cost. 

Reschedule an Event

If you need to reschedule an event, please contact us as soon as possible with the new date and time. We will let you know within 24 hours if we are available to reschedule.  We will make every effort to accommodate your new date and time. However, if we are unable to reschedule, your event will be cancelled and you will receive a full refund of all monies paid minus 50% of the required deposit. 

We will always make our best efforts to set-up outside for the event as scheduled. However, if it is not safe to operate the equipment outdoors in the event of lightning, heavy downpour, high winds, or any other unsafe conditions, the following policies apply with respect to deposits, refunds, rescheduling, or cancellation.

CANCELLATION WITH NO RAIN DATE STATED IN AGREEMENT

• Will be refunded at 50% of the total event cost. 

POSTPONEMENT WITH A RAIN DATE STATED IN AGREEMENT

• If your event is postponed because of rain, we will transfer all deposits and fees paid to the newly scheduled event date.
• If we are not able to accommodate your rain date, you will receive full refund minus 50% of the required deposit. 

YOU WILL BE RESPONSIBLE FOR THE FULL BALANCE OF THE CONTRACTED AGREEMENT IF:

• The event was cancelled and Kaleidoscope was not notified. 
• If the event is in progress as denoted by the start time on the agreement and it begins to rain and no provision has been made to move the event indoors or cover/tent the event, and the event needs to end as a result of weather conditions, you will still be responsible for the full balance of the contracted agreement.

Wind policy: If there are high winds at your outside event location, we reserve the right to shut down any equipment that is not safe to operate at that time and the you must still pay in full for the contracted amount.

Unsafe Operation: If the weather is such that the operation is deemed unsafe with potential harm to staff or damage to equipment, we will shut down operations and you must still pay in full for the contracted amount.

 Please ensure the event space has the following:

• 2 (3) prong outlets 
• Upper floor events will require elevator access
• If inclement weather outdoors, a place to go to be covered with electrical outlets.  It is difficult for us to spin outside on a very humid day or in the rain. We will not set-up outside in severe inclement weather (thunderstorms, tornado warnings, lightening). 
• Lights for evening outdoor events

All orders and events will be invoiced for payment. 

We accept the following methods of payment

• Business Check
• Cash
• Credit Card/Debit Card
• Cash App
• Afterpay (Coming soon for events and any pre-packaged items over $100).

No personal checks accepted. NO EXCEPTIONS!! 

If your business check is returned due to non-sufficient funds(NSF), you will be charged a $25 fee in addition the check amount. All remaining monies due must be paid via one of the other options listed above if your check is returned for NSF. 

All refunds will be processed in our office within three(3) business days of the cancelled event via your original form of payment. Once the refund is processed and sent to your card issuing bank, it can take another 2–7 business days (depending on your bank’s processing speeds) for the refund to post to your account.  In total, it can take up to 4–14 business days for you to receive your refund.

We travel within 25 miles each way from O'Fallon, Illinois.  If we travel over 25 miles there will be a $.60 per mile each way charge. We will utilize Google Maps to determine any additional mileage.